Tiers & Benefits
Spend with us and work your way up the tiers to receive more benefits!
HOW DOES IT WORK?
Welcome to the High Dive Loyalty Depot. Find out below how you can start earning points which unlock discounts, exclusives and more.
STEP 1
Create an account with High Dive Apparel
STEP 2
Spend to earn points – Every £1 you spend = 5 points
STEP 3
Get access to exclusive benefits and rewards
Spend needed
WAYS TO EARN POINTS
Earning points with us is simple. Complete the actions below and we credit your account with the points they’re worth.
REDEEMABLE REWARDS
As well as the awesome benefits you receive, you can accumulate your points to redeem these rewards, so that you can save even more on your next order.
FAQs
Is there a limit to the number of points I can earn?
No. earn as many points as you can!
Where can I find my voucher code?
Your voucher code will pop-up once you redeem your points. The code will also be sent to your email just in case you miss this, or click away. If you still can't find your code, please contact us via jamie@highdiveapparel.com and we will resolve anything needed as quickly as possible.
Can I combine discounts?
Loyalty voucher codes cannot be used alongside other discount codes. Only one code can be used per order, and we cannot combine these codes together, so make sure to redeem high value vouchers where you can.
What do the 'approved', 'pending' and 'cancelled' statuses mean?
Approved: These points can be redeemed on rewards immediately.
Pending: These points need to be verified before you can redeem them. This typically applies to purchases and referrals.
Cancelled: These points will not be added to your account. For example, this will happen if you cancel a purchase (the points will change from pending to cancelled).
I completed an activity but didn't earn points...
Points earned through making purchases can take up to 30 days after your package arrives to be approved. Other activities such as creating an account, downloading the app and following us on socials will only take a few minutes to process.
How do I leave the program?
If you no longer wish to earn points, please contact us and ask to be unenrolled. We'll unenroll you and you will lose any points you have accrued. We can re-enroll you, however, your point total will begin from zero.
Can I use my points during checkout?
Points cannot be used directly, please redeem your points for a voucher which can then be applied during checkout.
What happens if I return an item that I used loyalty points to purchase?
If one item is purchased with loyalty points, the points will be refunded to your account along with any funds, if necessary. If multiple items are purchased, the loyalty points will be spread evenly throughout the order and the correlating points will be refunded according to what item/items were returned.